Dettalli’s customer programmes are cost-effective and our range of mystery shopping services covers every aspect of the customer experience:

• Mystery customer telephone audits
• Mystery guests visit
• Online mystery shopping
• Mystery site assessment
• Collateral appraisal
• Mystery dining

Dettalli specializes in the hospitality industry and has accumulated a wealth of knowledge and expertise in this field.
We provide highly effective hospitality mystery customer programmes designed for:

• Meetings and events
• Room reservations
• Group sales
• Spa day bookings
• Real estate sales
• Restaurant bookings
• Private dining

Who needs Coaching?
Coaching can be used by anyone who is going through changes in life.
Changing jobs, starting a business, starting a healthy lifestyle, or having family disturbance and need help in making positive growth decisions that will lead them towards achieving more personal goals than they ever thought possible.

Welcome to Dettalli, an eye opener to your hidden soft skills,
your values, your needs, your motivations and above all your potential.

1. Professional coach
The process of coaching consists of supporting a person, a team or an organization to achieve its objective.  It offers the person, called coachee, a space in which he or she can retain control over his/her future. The coachee receives support and suggestions from the coach to make objective assessments and constructive decisions. The coach helps the coachee to identify and overcome unpleasant feelings and behaviors and to adopt new patterns of thinking and acting.

The coach helps the coachee to overcome challenges and develop his or her best possible potential.

The goal is not only to improve the status quo, but also to acquire new skills and attitudes – this helps the coachee to stay calm and strong inside as well as to find solution strategies for difficult situations.

Signs that indicate your employees may need a professional business coach include:

• Feeling stuck or stagnant in their career progression.
• Struggling to effectively lead teams or manage interpersonal dynamics.
• Experiencing high levels of stress or burnout.

2. Time management and organization:
Whether you are a salesman, a writer, a director , or simply a parent , your relationship with time is not going to be the same…

Coaching helps you to manage time and priorities more effectively, and to gain greater control. The aim is to stop a race against the clock. Today, time is a resource like work or money. Time management is becoming imperative in the corporate world, but also for employees.

Coaching will enable managers to:

• Become more efficient, to choose the right priorities and set their objectives effectively.
• Become more efficient, so they can carry out their tasks with the best ratio of results obtained to time and energy spent.
• Sustainably improve their relationship with time, by understanding the elements of their personality that prevent sustainable, effective management of time and priorities.

3. Coaching managers

Management requires agility and the ability to adapt to change, to evolve in complex environments where speed, crisis, risk, opportunity and change all come together.
It is in this context that the manager must federate teams and generate commitment, share a vision and an effective strategy, and know how to communicate in highly variable situations.

4. Co-development
Co-development is a long-term group facilitation process based on collective intelligence. The group tackles issues from its daily professional life to solve challenges, share concerns or clarify projects. Each participant undertakes to share his or her ideas with the group, to collaborate and to help his or her peer (the “client” of the consultation) in exploring his or her challenge, to discover new approaches and innovative solutions adapted to his or her situation.

Objectives of the process
The objectives of the professional co-development approach are:

• Learn to be more effective
• To understand and try to formalize one’s models
• Take time for reflection
• Have a group to belong to
• Consolidate professional identity
• Learn to help and be helped
• Enjoy the pleasure of learning

Examples of challenges
Co-development is particularly effective in situations where it is necessary to:

• Support major strategic change, challenge corporate culture, break down functional and geographical silos.
• Reinforce organizational performance by creating a dynamic of collective reflection among executives and managers
• Offer executives and managers a time for sharing with their peers, a space for reflection and creativity to highlight and resolve their main professional issues – all within a strict framework of confidentiality, trust, benevolence and mutual support.

5. Stress management
Busy schedules, the economic crisis, the need to be versatile and adapt to change, competition between individuals, tensions and conflicts that may exist at work – these are just a few examples of sources of stress. Today, managers and their teams need to feel at ease in organizations that are nevertheless subject to various psycho-social factors.

The results of the coaching solution:
The coaching approach, with its benevolence and pragmatic solutions, is a highly effective means of preventing and managing stress.

A structural, preventive and curative approach to stress ensures a harmonious balance between pressure and performance. Organizations obtain solutions adapted to their context. Employees become more resilient and feel supported, which boosts their motivation. Productivity remains optimal and suffers less from stress-related absenteeism.

Coached managers can also apply various tools and techniques to manage stress.

6. Coaching for women
Women of influence, businesswomen, managers, project leaders, consultants, mothers, young women full of ideas who want to draw inspiration from the values and behaviors of women who have succeeded in their professional and personal lives, the women’s coaching solution develops your leadership skills.
Coaching aims to develop women’s potential by highlighting their talents, resources and skills.
Female leadership is driven by the need for greater synchronization. Feminine qualities are assets in an increasingly connected and ever-changing world.
In today’s economy and that of the future, connectivity, humility, vulnerability, transparency, reliability, patience, empathy, a long-term view and flexibility will be significant qualities of great leadership. These qualities are considered feminine values.
Our coaching for women enables them to develop and evolve while maintaining a balance between their private and professional lives.
Coaching aims to develop women’s potential by highlighting their talents, resources and skills.
Female leadership is driven by the need for greater synchronization. Feminine qualities are assets in an increasingly connected and ever-changing world.

7. Conflict management
Conflict can be stimulating, enabling companies to find innovative solutions to challenges.
However, it is generally perceived in a negative light and expresses the tensions experienced within work teams. Whether structural, relational, based on values or interests, conflict management is essential to prevent it from escalating.
The first step is to learn how to identify the nature of conflict.
There are highly effective methods for limiting or even putting an end to conflict, even when it has already been going on for a long time. These include methods derived from communication practices, transactional analysis, team building and conflict coaching.
Managing team conflict also means learning techniques for mediation and setting a framework, as well as techniques for the neutral and benevolent accompaniment of individuals evolving within a group.
Is your organization sometimes paralyzed by conflict?
Is collaboration suffering?
Do your employees sometimes tend to avoid conflict or “over-react” to tension?

Our coaching enables your employees to adopt the “right attitudes” and find “constructive solutions “ to manage conflict effectively.

TRAINING OBJECTIVES

• Observe the states, behaviors and attitudes of individual athletes, teams, etc. in a relevant manner.
• Understand observed phenomena using theoretical and operational tools.
• Develop quality relationships with athletes and their environment
• Use appropriate tools: individual interview techniques, group facilitation, physical approaches, pedagogical tools, development of mental skills (attention, concentration, etc.)
• Take a step back from one’s own practice and experience, by analyzing one’s professional practice.
• Develop an offer, set up and maintain a framework

Mental coaching or mental preparation for athletes is the psychological part of preparing a competitive athlete. It works alongside the development of physical qualities and technical-tactical skills.
These days, it’s not uncommon to find a trainer, a physical trainer, a medical team and, depending on the discipline, a choreographer, an agent and, of course, a mental coach around the competitive athlete.

We can distinguish between the notion of “mental training”, which aims to train mental skills (such as managing competitive stress or concentration), and “mental preparation”, which aims to prepare for a specific competition.

The aim is to help the athlete tackle the competition, cope with stress, galvanize and optimize all his or her assets.

OBJECTIVES

The Mental Coach for Sport will be involved in the following areas:

• Coach/Coachee/ parent relations
• Coach’s discourse
• Managing performance-disturbing conflicts, stress, performance and counter-performance
• Psychological preparation before and after competition
• Mental strategies for success and goals
• Individual and collective motivation
• Team management and group dynamics
• Programming and planning psychological training.

Sessions are conducted in-person, online, and via phone calls.
We believe in the saying: A good coach is an ethical coach. Professional deontology and the confidentiality of our coaching sessions is fundamental.